8 Best LMS For Customer Training

f you are looking for an effective way to educate customers on your product, an LMS is one of the tools for you to consider. Why? 

The reasons are pretty simple. A customer training platform will help to maximize the effects of education, centralize learning, and connect with clients better.

But what is the best LMS for customer training? Join us to learn peculiarities, know the key features to pay attention to, and explore great customer training platforms for your customer base.

What is Customer Training LMS?

Customer training LMS is a learning management system that allows businesses to create, plan, and deliver customer education to their customers. 

As the customer training is targeted at the clients, the customer training LMS has certain peculiarities. In particular, it focuses on ease of use, feedback options, and customization. 

Let’s consider common customer training examples:

• Client/user/customer onboarding. It is all about introducing the product, showing features, and underlining benefits.
• Certification of the customer. This example of customer training contemplates the validation of customer knowledge and skills about products. It is widely used in B2B and SaaS sectors as well as specialized industries.
• Project and troubleshooting support. Often, clients have special needs, in such cases, businesses need to create unique programs to show better ways to use the product or apply it to specific scenarios. 

Compared to traditional LMSs, the customer education platform offers external training, where accessibility and flexibility are crucial to do it effectively without thinking about where and how to hold it.

The goal of customer training LMS is to provide a solid infrastructure for diverse needs, from simple onboarding to customized training for clients and their teams. 

What are the Benefits of Customer Training LMS?

Well, if you choose the right customer training platform, it can offer significant benefits to your business. They refer to:

• Better Customer Satisfaction. By educating customers, you offer value and show how they can answer their needs, affecting retention rates.
• Greater Product Adoption. With an LMS, you can show the customers all the benefits and features of the product, helping them to use products more effectively and actively. 
• Effect on Support Costs. By providing centralized learning programs via LMS, you can reduce the overload of support and product inquiries in the long run.
• Better connection with the customer base. When offering training, you underline your commitment and show how you can both succeed. 

What Features to Look for in a Customer Training LMS?

Considering the role of customer training for business, customer education providers need to focus on convenience for customers, course creation possibilities, scalability, feedback, and customization. They will help to ensure a satisfactory experience, connect the brand, and save resources. 

Let’s focus on the key features of the Customer training platform:

• Responsive user exprience. When picking an LMS, look for intuitive and user-friendly options, it will help you improve engagement and add to customer satisfaction via experience.
• Flexible Course Creation. Also, pick the solutions with decent flexibility in course creation and development. It refers to diverse format variety, content options, and media embedding. It will help you to answer diverse learning needs and scale.
• Assessments. Make sure you have decent assessment and quiz options for knowledge retention.
• Integrations. Also, advanced API access and seamless integration with other tools, platforms, and systems will help you streamline data and manage learning delivery better.
• Branding Options. These options are crucial if you want to align training with the company’s identity and strengthen your brand.
• Analytics. Lastly, do not forget that training helps you understand customers and get feedback. Thus, detailed reporting is a must if you want to improve the product and the customer service.

Best LMS for Customer Training

With features in mind, we’ve designed a list of effective solutions that can help you to engage and educate your customers better:

• #1. EducateMe: Best LMS For Customer Training
• #2. WhatFix: Adoption Platform to Offer Guidance
• #3. TalentLMS: Flexible LMS with Gamification
• #4. Docebo: Comprehensive Training Platform
• #5. AbsorbLMS: Flexible and Scalable Solution for Customer Enablement
• #6. Skilljar: Customer Learning LMS for On-Demand Training
• #7. Gainsight: Complex Customer Training LMS
• #8. WorkRamp: Intuitive Customer Training LMS with Great Course Creation Tools

#1. EducateMe: Best LMS For Customer Training

Let’s start with one of the most intuitive options on the market.

EducateMe is the best LMS for Customer Training in terms of flexibility and intuitiveness, focusing on course creation, training management, and collaboration. It means you can create both rich self-paced programs, specific customer enablement with multiple sessions, or separate courses for groups of customers.

First of all, it offers a user-friendly course editor that is backed by powerful management and reporting and excellent white-label options. The assignment options allow peer and instructor reviews, while assignments are pretty diverse. Also, you can issue certificates automatically to validate customers’ knowledge.

EducateMe customer training LMS is great for scaling and shaping diverse learning experiences due to on-point automation features, exciting integrations (Zoom, Loom, and Notion), and solid API.

Best for: diverse customer education programs, from onboarding and certification to specific team courses.

Key features of this customer training LMS :

• Drag-and-drop editor: It supports different content formats and allows embedding media.
• Management features. It brings in advanced options for managing groups, courses, and assignments.
• Robust analytics. EducateMe offers an informative dashboard, detailed reporting, and progress tracking to check customers’ progress.
• Branding options. EducateMe has great white-label customization to help you connect your brand.

Pros: Easy to use and flexible, great integrations; collaborative options.

Cons: no mobile app

Pricing: starts at $100/month for 40 learners (seat-based model with 2.5$ per learner). free trial available.

#2. WhatFix: Adoption Platform to Offer Guidance

Looking for a solution specifically for the adoption of software? 

WhatFix is a digital adoption platform designed to help trainers build interactive courses for Saas and web products. It focuses on enhancing user experience and understanding of the product through step-by-step in-app guidance, task notifications, and feedback capture.

Whatfix excels in customer training as it allows on-demand training and excellent product analytics. Compared to other tools, it has a unique approach allowing customizable walkthroughs and onboarding flow, and the ability to integrate into any SaaS product. 

Best for: user onboarding and software adoption programs.

Key features of this customer training platform:

• In-app guidance and self-help resources: Offers great supporting options for making tutorials, sharing materials or notes, and guiding the customers.
• Surveys. It allows you to effectively collect user feedback to improve a customer training program or related products.
• Analytics. Offers detailed insights into user performance, user flows, and drop-off areas.

Pros: uncommon approach; great integrations; customizable learning paths.

Cons: can be hard to use; content management issues; not very intuitive.

Pricing: Separate plans and details are available upon request.

#3. TalentLMS: Flexible LMS with Gamification

What if you need a solution with better gamification? Well, then, there is TalentLMS, a flexible learning management system with exciting tools for engagement, rich content options, and decent user administration. 

Is it good LMS for customer training? Sure, due to its gamification features, a branch feature for projects, diverse formats, and discussion forums. It can significantly contribute to customized customer training, especially if your customers are B2B teams. 

The branch feature is central to TalentLMS, as it helps to customize learning spaces for teams and projects. 

Best for: onboarding programs and adoption programs for big teams.

Key features of this customer training LMS:

• Branch feature: It allows the creation of subaccounts for different groups, supporting project-specific customer training.
• User management: TalentLMS has decent tools to handle user roles and permissions.
• Analytics: TalentLMS offers a dashboard and solid reports to get detailed insights into training effectiveness.
• Gamification: Enhances engagement through points, badges, and leaderboards.

Pros: Good management; flexible editor; great learning paths development

Cons: Social learning tools are pretty standard; API is not advanced

Pricing: Starter plan begins at $89 per month.

#4. Docebo: Comprehensive Training Platform 

Docebo is a comprehensive and scalable LMS that can be a great option for customer education within enterprises and big companies. Why? Despite that it is an LMS for continuous learning and advanced programs, it offers good automation and management, solid gamification, and rich features for personalized training, including AI recommendations. 

Docebo is known for its AI-driven features and course-creation capabilities that can help trainers or success managers scale the programs. At the same time, Docebo offers a mobile app that adds to accessibility and management. 

Best for: large-scale onboarding and continuous customer training programs.

Key features of this customer training LMS:

• AI-backed management. Facilitates efficient course creation and management with automation and recommendations.
• Content marketplace. Docebo offers a wide range of training materials and courses that can be as well used in customer education.
• Gamification. Docob supports customer engagement with badges, certifications, leaderboards, and rewards.
• Learning Analytics. Docebo Learning Intelligence provides detailed insights into training performance and effectiveness and can integrate with other BI tools.

Pros: Comprehensive platform; scalable and flexible

Cons: Pretty expensive; difficult to edit created courses.

Pricing: Pricing starts at $25,000 per year based on a 3-year contract.

Read more: Best Training Management Software

#5. AbsorbLMS: Flexible and Scalable Solution for Customer Enablement

Let’s consider another versatile option - AbsorbLMS. It is a learning management system for customer enablement offering great options for personalized learning, content management, and scalability. It makes content editing easy and offers different AI tools to streamline course assignments. 

Besides, for customer training, it provides exciting gamification options and customizable branded portals. Other than that, you can use a mobile app. That way, trainers can effectively engage with customers and create learning spaces for specific training needs.

Best for: large enterprises with diverse customer enablement needs.

Key features of this customer training LMS

• Personalized learning: AI-driven recommendations and course assignments.
• Content management: Extensive library and integration with top content providers.
• Scalability: Supports large-scale, diverse training programs.
• Gamification: Engages users with badges, progress charts, and certifications.

Pros: Adaptable and flexible; Rich and interactive features; Strong gamification and engagement tools

Cons: Expensive with potential unexpected costs; less intuitive compared to some alternatives.

Pricing: Free trial available; yet, pricing upon request.

#6. Skilljar: Customer LMS for On-Demand Training

Simultaneously, some LMSs have a specific focus on customer training, offering decent tools for on-demand training for customers. 

Skilljar is one such solution, offering an LMS to deliver targeted customer and partner training. Its main advantages refer to intuitive and convenient content editing, powerful data integration, and decent analytics. 

With such a set, it is great for creating and managing on-demand training programs for external audiences. Other than that, it offers proper customization regarding themes, templates, and branding. 

Best for: customer onboarding, software, and product adoption programs.

Key features of this Customer Learning LMS:

• Course editor: Skilljar offers intuitive and easy-to-use course creation and customization options.
• Data integration: The LMS has great connections with CRM, HRIS, and BI platforms.
• Analytics: Provides insights into training impact and allows connecting business data.
• Skilljar Academy: This LMS provides an academy for businesses to support their training operations.

Pros: Convenient content editing, strong data integration, decent analytics.

Cons: limited features; analytics is not advanced.

Pricing: the price tag is available upon request.

#7. Gainsight: Complex Customer Training LMS

Gainsight is a complex LMS designed specifically for customer education and training. It focuses on creating engaging on-demand learning experiences, provides a centralized hub for training, and allows analyzing customer paths. 

It is a solid option because of its built-in course authoring tools, academy branding, and customization. In addition, it provides an opportunity to create a community for customers. Its advanced analytics also provide insights that can be aligned with business goals.

Best for: diverse customer training programs with scaling in mind.

Key features of this customer training LMS:

• Course creation: Gainsight provides built-in tools for engaging and centralized learning.
• Branding features: The platform allows you to customize learning spaces to match your brand.
• Personalized learning: Allows matching content with the roles and delivering relevant content.

Pros: Intuitive platform; decent customization and branding; offers centralized hub; advanced analytics.

Cons: Can be complex to implement; limited administration and management tools.

Pricing: only available upon request.

Note. Gainsight acquired Northpass in 2023, significantly improving its standing in the customer training market.

#8. Workramp: Intuitive Customer Training LMS with Great Course Creation Tools

Lastly, Workramp is another LMS designed for customer training, offering a comprehensive resource center, flexible course editing, and proper certification capabilities. It is backed by a community platform that enhances customer engagement and fosters brand advocacy.

Notably, WorkRamp integrates seamlessly with common tech stacks that businesses use. Besides, the community option brings in such features as peer-to-peer engagement, discussions, and forums. It enhances the customer experience through personalized learning paths, community-driven engagement, and scalable solutions.

Best for: Customer onboarding, advocacy training; product training, and certification programs.

Key features of this customer training LMS:

• Resource hub: Workramp effectively centralizes learning resources for easy access.
• Customization: The platform allows changing colors and themes to suit the brand and customize course and registration fields upon segmentation.
• Community support: This LMS supports engagement via forums, discussions, and threads.

Pros: Intuitive and easy to use; decent community options; great approach to centralized learning;

Cons: Limited reporting; lacks LMS features.

Pricing: Pricing is available upon quote.

Conclusion: Which LMS for Customer Training is the Best?

In the end, choosing the right LMS for customer training depends on your specific needs and goals. 

• Platforms like EducateMe, TalentLMS, and Skilljar are excellent for diverse customer education programs, offering flexible course creation, robust analytics, and engaging gamification. 
• WhatFix and WorkRamp excel in software adoption and onboarding, with strong in-app guidance and community support. 
• For large enterprises requiring scalability, Docebo and AbsorbLMS provide comprehensive, AI-driven solutions with extensive content management and gamification. 
• Gainsight offers a complex, centralized hub ideal for scaling customer education with advanced analytics.

To elevate your customer training and foster long-term engagement, consider EducateMe for its intuitive interface, flexibility, and robust features. Book a demo today and learn how you can transform your customer training experience!